Privacy Policy

Kool Tidy Products Ltd are committed to protecting and respecting your privacy. Please read this policy carefully so that you can see why and how web collect data from you and how it will be used by us.

For the purposes of the data Protection Act 1998 and any subsequent amendments, Kool Tidy Products Ltd is the “data controller”. Our registered company address is: 11 Crossways, 15 Oakwood Hill Industrial Estate. Loughton, Essex, IG10 3FU If you have any questions regarding this privacy policy or the person al information we have about you please contact us.

Address: Kool Tidy Products Ltd Customer support, 11 Crossways, Lower Alderton Hall Lane, Loughton, Essex, IG10 3HA.

Telephone number: 020 8418 9048


When do we collect your personal information?

We would really like to send you details about our products, services, offers & promotions but we will only do so when you tell us that you are happy to receive this information. You can let us know that you would like to receive this information either in-store or on line.

We will also you your personal information when you buy and service from us. This is only so that we can complete your order but we won’t use your personal information for marketing purposes unless this is okay.

Please remember that you allow our to use your personal information when you use our website or mobile.

All of the information you give us is confidential. We will only use your information in the way we tell you in this policy.

What personal information do you give us? 

You may provide us with your:

Name, Address, Date of birth; payment address; delivery address; financial information including your credit, or debit card or other payment information you provide when filling in the forms on our website; or when corresponding with us by phone or email; your purchase history of Tidy product and services; & any information you decide to share with us.

What personal information do we give to third parties?

Your privacy is important to us and so we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy.

We may give your personal information to our trusted service partners for delivery service to you. For instance, for the  purposes of marketing, finance, advertising processing payment, delivery and other services.

To prevent Fraud or other criminal activity and to make sure your information is accurate, we may pass on the information have about you to other companies, retailers, financial organisations specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law informant agencies where an allegation has been made of suspected criminal activity.

We may also purchase services and data from agencies to verify the contact details and personal information you have provided to us.

We will make sure your personal information is protected when it is sent outside of Kool Tidy group.

We make sure our trusted services partners keep your personal in formation safe.

What we do with the personal information you provide to us?

We use the information you give us in a number ways:

Processing orders and delivery

To process your order ensuring that the personal information you provide is accurate. For this, we use payment systems of trusted third parties tonsure your payments safe and your details are not being used fraudulently. We use systems of fraud analysis which ensure that genuine and accurate payment details are being provided to Kool Tidy for any purchase. We may also use credit agencies to perform these task for us.

To ensure that the product and service you buy from us are delivered to the correct address. This involves working with trusted third parties who are based outside of the Kool Tidy Group and sharing with them the personal information you have provided. For example, your name and address for delivery and any delivery preferences you have outlined to us such as delivery time of the day you wish to receive a delivery.

We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future. To manage returns of products or possible claims of faulty products or services, we need to collect and process your information. In order to prevent fraud in connection with claims and returns, we may need to request certain personal information from you to handle your request.

Do you link to other websites?

Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure you read their privacy policies before you submit any information to there websites. We do not accept any responsibilities or liability for their policies.

No longer wish to be contacted  for marketing purposes?

about our products, you can unsubscribe by writing to us at Kool Tidy Products, Customer Support, Alternatively, If you have a profile on the website, you can unsubscribe by logging into your account, or simply follow the unsubscribe link provided in marketing emails you receive from us.

Need to update your records?

If you find that the personal information we have about you is inaccurate or needs updating i.e. change of name or address please contact customer services at Kool Tidy Products on 020 8418 9048 or you can change the details about you by logging into your account.

Where is your personal information stored?

We keep the personal information we collect about you in a secure environment. Your personal information is protected from unauthorised access disclosure, use, alteration or destruction by any organisation or individuals. Some countries outside European Economic Area have laws and policies which do not guarantee the same protections as within the European Economic Area. Where your personal information is transferred outside of the European Economic Area we make sure that your personal information is protected in the same way as if it were here and we take all reasonably necessary steps to ensure that the data is kept private and held securely.